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Privacy Policy

What we collect, how we use it, who we share it with, and the choices you have.

  • Last updated October 7, 2026
  • Arctic Lab Supply LLC
On this page
  1. 1. Information we collect
  2. 2. How we use information
  3. 3. How we share information
  4. 4. Data security and retention
  5. 5. Your choices
  6. 6. Contact

Arctic Lab Supply LLC (“Arctic Lab Supply,” “we,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit arcticlabsupply.com or purchase research materials.

1. Information we collect

Personal information may include name, email address, phone number, shipping address, account profile details, past membership status (Arctic Pro has ended), and payment-related details when you create an account, place an order, or contact support.

Non-personal information may include browser type, device information, IP address, and site usage data collected through cookies and similar technologies.

2. How we use information

  • To process orders, payments, and deliveries
  • To provide account features
  • To provide customer support and respond to complaints
  • To improve site functionality and prevent fraud/abuse
  • To send transactional messages and, where permitted, optional updates you can opt out of
  • To comply with legal obligations

3. How we share information

We may share information with service providers who help us operate (payment processors, shipping carriers, analytics, email delivery). Providers may use information only to perform services for us. We do not sell personal information for money.

Advertising and measurement partners. We use pixels, cookies and server-to-server connections from advertising and analytics partners (such as Google, Meta, TikTok and Snap) to measure whether our ads lead to visits and orders. When you browse or place an order, these partners may receive your IP address, browser and device information, cookie or click identifiers, pages viewed, and order value and currency, plus your email address and phone number in hashed (one-way encrypted) form so they can match the event to an ad. We do not send them product names. Each partner handles this information under its own privacy policy.

4. Data security and retention

We use reasonable administrative and technical safeguards. No method of transmission is 100% secure. We retain order and support records as needed for operations, tax, dispute, and legal requirements.

5. Your choices

Contact support@arcticlabsupply.com to request access, correction, or deletion of personal information where applicable law allows.

To limit ad measurement you can block third-party cookies in your browser, use the ad-preference settings of each platform, or email us to ask that your hashed contact details not be shared with advertising partners for future orders.

6. Contact

Arctic Lab Supply LLC
Anchorage, AK 99515 · United States
Email: support@arcticlabsupply.com

Questions about this policy? Email support@arcticlabsupply.com. Dane or the team replies within 1 business hour. Support hours: 11 AM–9 PM Alaska time, 7 days a week.

Arctic Lab Supply LLC · Anchorage, AK 99515 · United States · Company information