Refund & Return Policy

30-day money-back guarantee

Changed your mind? Return any unopened product within 30 days of delivery and we'll refund the price you paid for it.

How it works

1. Email support@arcticlabsupply.com with your order number within 30 days of the delivery date shown in tracking. We reply with return instructions and a return authorization number, usually within 1 business hour (3 PM–1 AM ET).
2. Ship the product back to us at your own cost. We recommend a tracked service: the parcel is your responsibility until it reaches us.
3. When it arrives, we inspect it. If it qualifies, we refund the product price to your original payment method within 3 business days. Bank posting times vary.

The fine print

• Unopened only. The product must be unused, in its original packaging, with the factory seal and cap intact. Opened, reconstituted, used or tampered products can't be returned, because we can't verify their quality or chain of custody after opening.
• 30 days from delivery, counted from the delivery date in USPS tracking. Requests after day 30 aren't eligible.
• Return shipping is paid by you. Original shipping charges aren't refunded. If the return is our mistake (damaged, wrong or missing items), our existing policy applies instead: free reship or full refund, reported within 48 hours of delivery.
• One guarantee claim per customer (per person, email, payment method and shipping address).
• Refund on receipt and inspection. Items that fail inspection are returned at your cost or disposed of if you don't want them back. If only part of a return qualifies, we refund the part that does.
• Not available for orders under an open payment dispute or chargeback, for store-credit or free replacement items, or for international orders handled under section 6 (customs).
• All products are sold for laboratory research use only, not for personal or veterinary use. Buyers must be 21+.

1. Eligibility

Orders may be cancelled for a full refund before shipment. Orders paid by 8 PM ET ship the same day, and every order is guaranteed to ship by the next business day (order by 6 PM ET, 7 days a week), or we refund your shipping; see the Shipping Policy. If we can't ship by then, we'll also email you a new ship date, and you can cancel for a full refund before it ships. Unopened, unused, sealed products are covered by our 30-day money-back guarantee: request a return within 30 days of delivery. Returned products must remain in their original packaging and in the same condition as received. Opened, used, or tampered products cannot be returned because research-material quality and chain of custody cannot be verified after opening.

2. How to request a refund or return

Email support@arcticlabsupply.com with your order number and reason for return. Our team will confirm eligibility and provide return instructions if approved.

3. Refunds

Once an approved return is received and inspected, we initiate the refund to the original payment method. Bank posting times vary. Original outbound shipping and return shipping are non-refundable unless the return is due to an incorrect, damaged, defective, or missing item caused by Arctic Lab Supply.

4. Exchanges

We do not offer exchanges. Return the original item (if eligible) and place a new order for the desired product.

5. Damaged, incorrect, or missing items

Contact support@arcticlabsupply.com within 48 hours of delivery with your order number and clear photos when applicable. After verification, we send a free reship or give a full refund.

6. International orders: customs, seizures and returned parcels

International parcels ship duties-unpaid. Import tax, duty and handling fees charged by the destination country are the recipient's responsibility. Every parcel is declared honestly with the product name and marked for laboratory research use only, and you are responsible for knowing that your country allows the import.

• Seized, refused or destroyed by customs: send us the official seizure or refusal notice within 30 days and we refund 50% of the product cost (shipping not included), once per customer. We don't reship to an address where a parcel was seized.
• Returned to us undelivered: we reship once you pay the new postage, or give store credit for the order minus postage both ways.
• Tracking stops for 30 days with no customs notice: we reship once.

7. Research-only handling

All products are supplied solely for legitimate laboratory, analytical, educational, or in-vitro research and are not for personal or veterinary use. Returns must be packaged and handled appropriately for research materials.

8. Billing descriptor

Card purchases appear as ARCTIC LAB on your billing statement.