Shipping & Handling Policy
This Shipping & Handling Policy explains processing, delivery estimates, tracking, and shipping costs. Products are supplied solely for legitimate laboratory, analytical, educational, or in-vitro research and are not for personal, personal, or veterinary use. Customers are responsible for lawful receipt, storage, and research handling in their jurisdiction.
1. Processing time
Processing begins after payment confirmation. You will receive an email with tracking information after the order ships.
2. Shipping methods
All orders ship within the United States. Shipping times are estimates and may vary due to carrier delays, holidays, or high order volume.
3. Shipping costs
Shipping costs are calculated from method, weight/dimensions, destination, and any active membership benefit. Costs and the selected method are shown at checkout before payment. While active, Arctic+ includes free standard shipping and Arctic Pro includes free priority shipping, subject to the current membership terms shown on the site.
4. International shipping
We ship to laboratories and research purchasers worldwide, with two exceptions: we do not ship to Australia, and we cannot ship to countries under U.S. export embargo (Cuba, Iran, North Korea, Syria, Russia, Belarus).
International orders ship USPS First-Class Package International with tracking. The rate is shown at checkout before payment and depends on the destination zone and parcel size:
- Canada and Mexico: $24.95 (typically 6–12 business days)
- Europe, the United Kingdom, Asia-Pacific and the Middle East: $29.95 (typically 7–15 business days)
- South America, Africa and Central Asia: $34.95 (typically 10–25 business days)
- Orders with more than six vials add $2.50 per additional vial for the heavier parcel.
Free shipping and Priority Mail apply to U.S. addresses only. Import duties, VAT and any customs handling fees are the recipient's responsibility and are not collected at checkout. Customs declarations describe the contents accurately as laboratory research materials; the purchaser is responsible for confirming that the materials may be imported into the destination country for research use. Parcels refused or returned by customs are refunded for the merchandise only, less the shipping paid.
5. Order tracking
After shipment you receive a tracking number by email. You can also use our order tracking page.
6. Shipping restrictions
Arctic Lab Supply ships only within the United States and does not ship where purchase or possession is prohibited. We may hold or cancel an order when an address is incomplete, cannot be validated, or presents a legal or carrier restriction.
7. Delivery problems and returns
If tracking does not update, a package is returned to sender, or an order arrives damaged, incorrect, or incomplete, contact support@arcticlabsupply.com with your order number. Damaged, incorrect, or missing-item reports should be submitted within 48 hours of delivery. Return eligibility and refund timing are described in our Refund & Return Policy.
8. Billing descriptor
Card purchases appear as ARCTIC LAB on your billing statement.