Frequently asked questions

Checkout offers card or bank payment through a secure invoice, or Zelle (5% off). A Zelle order remains pending until the transfer is verified. Follow the instructions for your selected method, and do not send a second payment if you have already paid.

Order by 2 PM Alaska time, 7 days a week, and your order ships the next business day, or we refund your shipping. “Ships” means the first USPS acceptance scan. Orders paid after 2 PM, on a weekend or on a U.S. federal holiday count from the next business day. If we miss it, we refund the shipping you paid to your original payment method within 5 business days. Orders with free shipping had no shipping charge, so that refund is $0. Orders we hold to confirm an address, review a payment or wait on your confirmation aren't covered while held. Delivery is guaranteed too, for the 50 states and DC: delivered within 7 business days by Ground Advantage, 5 by Priority Mail or 3 by Priority Mail Express, counted from the first USPS scan, or we refund your shipping. Tracking is emailed to the checkout address as soon as the label exists. See the Shipping Policy.

We send a free reship or give a full refund. Email support@arcticlabsupply.com with your order number; damaged, wrong or missing items should be reported within 48 hours of delivery, with photos when you can.

Use the order tracking page or the shipping confirmation email sent after fulfillment. If you need help, contact support@arcticlabsupply.com with your order number.

Published third-party documents are available in the Batch COA library. Match the product and batch information shown on a document to the item being considered.

No. A published report may include purity, content, identity, heavy-metals, sterility, endotoxin, conformity, or a targeted contaminant screen. The exact panel varies by product and lot, so review the matching report rather than assuming every analysis was performed.

A free account keeps order history, saved details, and matching batch documents together. An account is optional; guest checkout is always available.

Arctic Pro has ended, and nothing renews or needs to be cancelled. Free U.S. shipping on orders of $99 or more and published lot reports are open to every customer. If you share research materials with an audience, see the partner program.

By purchasing, you confirm that you are at least 21 and are buying only for legitimate laboratory, analytical, educational, or in-vitro research. Products are not for personal or veterinary use. The checkout also links the current Research Use Terms and store policies for review.

Please read the Return Policy for the current terms. If you need to request a cancellation or report an order issue, contact support as soon as possible with your order number.

Yes. We ship from Anchorage, Alaska to most countries. We can't ship to Australia, New Zealand, countries or regions under U.S. sanctions, or anywhere USPS has paused mail; if your country isn't in the checkout list, we can't ship there. International shipping is free on orders of $500 or more after discounts; below that, rates start at $23.95 (Canada and Mexico), $29.95 (Europe, UK, Asia-Pacific and Middle East) or $30.95 (South America, Africa and Central Asia) and are shown at checkout before payment. A phone number is required for delivery. Parcels ship duties-unpaid: any import tax, duty or handling fee is the recipient's to pay. Delivery usually takes 7–21 business days after dispatch (Canada 5–12). Cards work worldwide; Zelle needs a U.S. bank account. See the Shipping Policy.

Arctic Lab Supply LLC is a registered Alaska business entity (#10337341) operating from Anchorage, AK 99515, United States, with published support at support@arcticlabsupply.com. Our only website is arcticlabsupply.com. Company identity details are on the official site verification page. You do not have to take our word for the documentation: each listing states whether a lot-matched third-party report is published, and for listings that have one the batch COA library links the PDF and the issuing laboratory's own verification page, so the certificate number can be confirmed with the laboratory directly. Every verified-purchase review we have received, including negative ones, is on the reviews page. The supplier verification guide lists the same checks for any supplier.

Each listing states whether a lot-matched third-party analytical report is currently published. Published reports appear in the batch COA library with the lot identifier, reported result, test date, certificate number, the PDF, and a link to the issuing laboratory's verification page. Each published report is tied to one product, strength, and lot.

Use the certificate number printed on the report and the laboratory verification link published next to it in the COA library. Compare the sample identity, lot, date, and result on the laboratory's record with the PDF. The steps are described in how to verify a certificate of analysis.

All orders ship by USPS from our facility in Anchorage, Alaska, with tracking. Order by 2 PM Alaska time, 7 days a week, and it ships the next business day, or we refund your shipping. U.S. orders, including U.S. territories and APO/FPO/DPO addresses, choose USPS Ground Advantage — $6.95, free on orders $99+ after discounts · about 4–6 days; USPS Priority Mail — $15.99, free on orders $150+ after discounts · about 2–3 days; or USPS Priority Mail Express — $49.99, free on orders $500+ after discounts · about 1–2 days. Delivery times are USPS estimates from Anchorage, Alaska after dispatch. Delivery guarantee (50 states and DC): within 7 business days by Ground Advantage, 5 by Priority Mail or 3 by Priority Mail Express, or we refund your shipping. International rates are shown at checkout before payment. See the Shipping Policy.

No. Products are supplied solely for legitimate laboratory, analytical, educational, or in-vitro research and are not intended for personal or veterinary use.