Terms of Service
By using or ordering from this website you agree to these Terms of Service (“Terms”).
1. Scope
These Terms apply to access to or use of our website, purchase of products, and related services. We may update these Terms by posting the revised version on this site.
2. Research use only
All products sold on this site are supplied solely for legitimate laboratory, analytical, educational, or in-vitro research. Products are not intended for personal or veterinary use, nor for diagnostic or therapeutic use.
3. Ordering
Orders placed through the website are an offer to purchase. Arctic Lab Supply may accept or reject orders for any reason. Prices and availability may change without notice.
4. Payment and billing descriptor
Payment methods accepted are displayed at checkout. Card and eligible wallet payments follow the checkout flow presented on the site. Direct-transfer orders remain pending until the payment is matched. You agree to provide accurate billing information and to pay for purchases. Card purchases will appear as ARCTIC LAB on your billing statement.
5. Shipping and returns
Shipping and returns are governed by our Shipping & Handling Policy and Refund & Return Policy.
6. Accounts and memberships
You are responsible for keeping account information accurate and for activity under your account. Current paid-plan pricing, benefits, and eligibility are shown on the Membership page and at checkout. Benefits apply while the associated plan is active. When available for your account and plan, membership management, cancellation, and upgrade options are provided through the Account Center.
7. No medical advice
This site does not provide medical advice. These statements have not been evaluated by the U.S. Food and Drug Administration. Products are not drugs and are not intended to diagnose, treat, cure, or prevent any disease.
8. Complaints
Customer complaints and abuse reports can be submitted through our Contact / complaints channel. We review complaints promptly and may request additional information.
9. Contact
Arctic Lab Supply LLC · Anchorage, AK 99515 · United States
support@arcticlabsupply.com